Q: What is your delivery term?
A: FOB,CIF,CFR usually.
Q: What is your payment term?
A: T/T: 30% deposit, 70% balance before delivery. L/C: 100% at sight. T/T and L/C: 30% TT deposit, 70% L/C.
Q: What is your delivery time?
A: Die cutting machine, 30-40 days usually. If urgent, 15 days only. Sheet cutting machine, 20-30 days usually. If urgent, 15 days only.
Q: What is your warranty and other terms?
A: One year warranty. We provide free repair services for any failures caused by us within warranty time. We also offer lifelong maintenance services and technical support. Spare parts are free of charge for the first year, but customers are responsible for the delivery fee.
Q: What is your installation and training service?
A: We can send our engineer to customer's factory for a complimentary 7-day initial installation and training service. Customers are responsible for covering travel expenses, including airfare, visa fees, meals, and accommodation.
Q: What is your customized services?
A: We offer customized services covering specifications, configurations, functionality and appearance. We also provide mirror machines and peripherals. For more details, please contact our sales team.